This Refund and Returns Policy sets forth the legally binding terms under which refunds may be requested and processed for services provided by JAN-Strategies. By purchasing, booking, or otherwise engaging any service offered through our website, the client confirms that they have read, understood, and agreed to this policy in full.
JAN-Strategies provides professional strategic consulting services that are delivered exclusively online and are customized based on the specific circumstances, objectives, and information provided by each client. Due to the intangible, intellectual, and tailored nature of these services, refunds are limited and granted only under clearly defined conditions.
• A refund may be requested only if the purchased service has not yet commenced and no work of any kind has been initiated by JAN-Strategies. This includes, but is not limited to, preliminary analysis, internal preparation, research activities, strategic review, documentation drafting, scheduling, or advisory communication. Refund requests under this condition must be submitted in writing to help@jan-strategies.xyz within 24 hours of the original purchase.
• Once the service has begun in any form, including kickoff consultations, strategic discussions, assessments, framework development, document preparation, or advisory sessions, the service is considered partially delivered. In such cases, the service becomes non-refundable, regardless of the stage of completion.
• Refunds are not provided for dissatisfaction based on subjective expectations, differences in interpretation, disagreement with strategic conclusions, or the client’s internal decisions following delivery of the service.
• Refunds will not be issued if the client changes business priorities, postpones implementation, restructures internally, or decides not to proceed with the strategic recommendations after delivery.
• Refund eligibility is void if the client fails to provide necessary information, delays responses, misses scheduled online sessions, or otherwise prevents JAN-Strategies from delivering the service within the agreed scope, timeline, or methodology.
• All digital deliverables, including but not limited to strategic reports, analytical documents, decision frameworks, roadmaps, advisory notes, and customized materials, are non-returnable and non-refundable once delivered, in full or in part, due to their intellectual and personalized nature.
• Refunds are not applicable to services that have been completed in accordance with the agreed scope and description, even if the client chooses not to implement the recommendations or does not achieve specific business outcomes.
• In cases where JAN-Strategies fails to deliver the agreed service scope due to reasons solely attributable to our side, a partial or full refund may be considered. Such cases are reviewed individually and decided at the sole discretion of JAN-Strategies after internal evaluation.
• Refund requests submitted after service completion, outside the stated request window, or without sufficient justification will not be considered.
All refund requests must be submitted in writing to help@jan-strategies.xyz and must include the client’s full name, order reference number, service purchased, date of purchase, and a clear explanation of the reason for the refund request. Submission of a request does not guarantee approval.
If a refund is approved, it will be processed using the original payment method within a reasonable processing timeframe, subject to the policies and processing times of the payment provider. Any transaction fees, processing charges, or currency conversion costs imposed by third-party payment providers may be non-refundable.
JAN-Strategies reserves the right to refuse refund requests that are deemed abusive, repetitive, or inconsistent with this policy. We also reserve the right to modify, update, or amend this Refund and Returns Policy at any time without prior notice. Continued use of our services constitutes acceptance of the most current version of this policy.